• How do I work on any of the components if I missed the close date?

    The open and close date for these resources are set by your training provider. Please reach out to them so they can request from our team to adjust the due date. Vretta can only adjust the open and close date upon your training provider’s request and approval.

  • How do I unlock my Summative Assessments?

    In order to unlock the Summative Assessment, you need to score at least 80% in the corresponding Diagnostic. Otherwise, you will be required to work on the Upgrading modules.

  • How do I redo an assessment after the close date?

    If you have missed a close date, depending on your course, you can attempt the lab for practice and you will not receive marks for your attempts. If your lab is closed, you will see somethinglike this on your screen. If you think that you are eligible for an extension,…

  • My lessons are not opening/loading. What should I do?

    If your lessons are not opening or loading properly, try downloading and install the latest Chrome browser from this link: If this does not resolve your issue, please contact Vrettas 24 hours a day support.

  • How to access the eTextbook?

    Press the “eTextbook” button that is located on the left-hand side menu of your course. The eTextbook will open in a new tab within your current browser, and you will see the message below.

  • How do I access the PowerPoint presentations?

    Press the “Power Point” button that is located on the left hand side menu of your course. Click the hyperlink of the powerpoint required, the .pptx file will now be downloaded to your local computer. Instructor Powerpoints have solutions that appear in a step-by-step animated form, while the student Powerpoints…

  • What are Video Lessons?

    Supplemental video lessons can be added to a course to fill content gaps. Video lessons can be added to your course by contacting support and can appear in the course in two ways.  I-Frame – shows a thumbnail of the video and will play within the same browser tab but…

  • What are Labs and Assignments?

    Labs and Assignments are a subset of labels and contain assessment material related to the subject matter. Assessments can either be graded or for practice depending on your course oultine.Features of assessments include: Open/Close Dates – states when the assessments  open and closes within your timezone. Grades – the assessment…

  • What are Lesson Sets?

    Lesson sets are a subset of labels and contain lessons/tutorials related to the subject matter. Lesson sets can either be graded or ungraded depending on your course oultine.Features of lesson sets include:  Open/Close Dates – states when the lesson sets open and closes within your timezone. Grades – a summative…